Last updated: March 19, 2026
PulseChat ("we," "us," or "our") is committed to protecting the privacy of our customers and their website visitors. This policy explains what data we collect, how we use it, and your rights.
This policy applies to two types of users:
Customers: Businesses that sign up for PulseChat and embed our chatbot on their websites.
Visitors: Individuals who interact with the PulseChat chatbot on a customer's website.
| Data | Purpose |
|---|---|
| Email address | Account creation and communication |
| Business name | Chatbot personalization |
| Website URL | AI training (knowledge base building) |
| Payment information | Processed by Stripe — we do not store card numbers |
| Data | Purpose |
|---|---|
| Chat messages | Generating AI responses; analytics for the customer |
| Name, email, company (if voluntarily provided) | Lead capture for the customer |
| Page URL visited | Context for AI responses and analytics |
| Anonymous visitor ID (browser-generated) | Session continuity (not linked to personal identity) |
| Timestamp | Analytics and conversation ordering |
We do NOT collect: IP addresses, device fingerprints, cookies for tracking purposes, financial information from visitors, or any data not listed above.
To provide the Service: Generating AI chatbot responses, capturing leads, and providing analytics to customers.
To improve the Service: Analyzing usage patterns to improve chatbot quality and features.
Conversation Intelligence: We aggregate and anonymize conversation data across all customers to generate industry-level insights (e.g., "the most common question SaaS buyers ask"). This aggregated data never identifies individual visitors or businesses. Customers may opt out of contributing to aggregated intelligence.
PulseChat uses artificial intelligence (large language models provided by Anthropic) to generate chatbot responses. Visitor messages are sent to the AI model to generate relevant responses. We do not use visitor conversations to train AI models. The AI model processes messages in real time and does not retain conversation data after generating a response.
We do not sell personal data. We share data only with:
AI Providers (Anthropic): Chat messages are sent to generate AI responses. Anthropic does not retain this data for training.
Infrastructure (Vercel, Supabase): For hosting and database services. Both are SOC 2 compliant.
Payment Processor (Stripe): For billing. Stripe is PCI DSS compliant. We never see or store card numbers.
Email (Resend): For sending lead notification emails to customers.
Customers: Visitors' conversation data and contact information (if provided) is shared with the customer whose website the visitor is on. This is the core function of the Service.
Data is stored in Supabase (PostgreSQL) with encryption at rest (AES-256) and in transit (TLS 1.2+). Our database is hosted in the US East region. We implement access controls to limit data access to authorized systems only. We do not store credentials for customers' external systems (CRM, etc.).
Conversation data is retained for as long as the customer's account is active. Upon account deletion, all associated data (conversations, leads, analytics) is permanently deleted within 30 days. Aggregated, anonymized data used for Conversation Intelligence may be retained indefinitely as it cannot be linked to individuals.
You may access, export, or delete your account data at any time through your dashboard or by contacting us. You may opt out of Conversation Intelligence data aggregation.
You may request access to, correction of, or deletion of your personal data by contacting us at hello@getpulsechat.chat. Under GDPR, you have the right to data portability, the right to restrict processing, and the right to object to processing. Under CCPA, you have the right to know what data is collected, the right to delete, and the right to opt out of sale (we do not sell data).
Data may be processed in the United States. By using the Service (or interacting with a chatbot powered by PulseChat), you consent to the transfer of data to the US. We rely on Standard Contractual Clauses for EU-US data transfers where applicable.
PulseChat is not intended for use by children under 16. We do not knowingly collect data from children.
We may update this policy from time to time. Material changes will be communicated via email to customers. The "Last updated" date at the top of this page indicates when the policy was last revised.
For privacy-related questions, data requests, or concerns:
Email: hello@getpulsechat.chat